Asda, Morrisons, and Tesco change supermarket delivery policies
Asda, Morrisons, Tesco and Ocado have updated their supermarket delivery policies in the wake of the coronavirus pandemic. If you're self isolating or social distancing, an online shop is a way to get your essentials delivered to your door.
Here's everything you need to know about supermarket home deliveries right now...
Tesco
If you are self isolating, you are advised to inform their drivers in the 'delivery note' section while making your order. Drivers will pack customer goods in plastic bags and drop them off in the customer's designated area. All drivers will be wearing disposable gloves.
Customers will be notified by delivery drivers when their order has arrived, and the supermarket will not be charging for plastic bags at this time.
Waitrose from Ocado
Ocado has informed customers that there are no new delivery slots for the next few days due to a very high demand as a result of the coronavirus pandemic. Waiting time for customers who want to edit their existing order is around two hours. Shoppers are advised to book delivery slots in advance and ahead of time to avoid disappointment.
To protect customers and employees, the delivery driver will knock and greet you as normal, but they will then place the bags on your doorstep for you to take inside. They will no longer be carrying them into your home or handing them to you directly.
They have also made the call to temporarily prioritise deliveries for existing customers, meaning they are unable to offer new customers a delivery slot at the moment. New customer bookings will not be processed.
Ocado are temporarily pausing their plastic bag recycling scheme, so do not hand any used bags back to your driver.
Asda
Asda is also asking customers to notify them while making their order if they're self-isolating. Customers can do this in the 'Other Information' section when placing their order and you can tell Asda where you would like them to leave your order.
Drivers will wear disposable gloves when delivering orders and use bags to deliver shopping, rather than plastic totes.
They will leave the order at the requested location and make the customer aware the delivery has arrived by ringing the doorbell or knocking on the door. If the shopping isn’t collected quickly, drivers will call the customer. If the customer does not respond then the order will be cancelled and taken back to store with the customer receiving a full refund.
To ensure your delivery arrives smoothly, make sure that your contact details are all up to date and correct online account.
Asda has also announced that as of today (Wednesday, March 18) customers will only be able to buy up to three of any product across all food items, toiletries and cleaning products, so that all of our customers in stores and online have access to the products they and their families need.
Morrisons
Morrisons has told customers to inform them if you are self-isolating so their delivery drivers can take the necessary precautions when fulfilling your order.
This will include placing your order on your doorstep and contacting you via telephone to ensure it's received. Morrisons urge all customers to make sure their contact details are up to date, and you can update them on your isolation status under the 'delivery instructions' section of your account.
As a temporary measure, drivers will be unable to take away plastic bags with them, so they're asking customers to keep hold of them and return them in due course where all customers will be refunded for them as usual.
They added that there is now a maximum order number on selected products so they can make sure all customers still have access to essential products.
Aldi
While Aldi don't deliver, they recently announced that they have increased orders from their suppliers and have assured customers that their warehouses have sufficient stock to replenish all stores.
They added that all of their stores receive daily deliveries, often multiple times a day. Customers are currently limited to buying four items of any one product during each visit.
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